Huduma Kenya Expands Public Service Access Through New KSG Partnership Across 16 Centres

Huduma Kenya Expands Public Service Access Through New KSG Partnership Across 16 Centres

Kenyans seeking training and professional development opportunities in public service will now access Kenya School of Government (KSG) services through selected Huduma Centres across the country following a new partnership unveiled on Tuesday, May 20.

The initiative, announced by Huduma Kenya, marks a significant step in the government’s broader push to decentralise public services and strengthen access to governance and leadership training outside major urban centres.

According to a public notice released by Huduma Kenya, the rollout has already commenced in Uasin Gishu County and will gradually extend to 16 Huduma Centres nationwide as part of the first implementation phase.

The pilot programme was officially launched at the Uasin Gishu Huduma Center, where government officials described the move as part of ongoing efforts to improve efficiency, accessibility, and convenience in public-sector service delivery.

In a statement accompanying the launch, Huduma Kenya confirmed that the partnership would allow Kenyans to register and access various KSG programmes directly from Huduma Centres.

“Kenyans can now access Kenya School of Government (KSG) services at Huduma Centers, following today’s launch at Uasin Gishu Huduma Center,” the agency stated.

“The rollout covers 16 Huduma Centers nationwide, expanding the service offering and bringing services closer to citizens,” the statement added.

The new arrangement is expected to particularly benefit public servants and professionals in counties that previously had limited access to Kenya School of Government services, which have traditionally been concentrated in a few regional campuses.

Government officials say the partnership will support the delivery of leadership training, governance programmes, consultancy services, organisational development courses, and research support for both national and county government officers.

Among the services now expected to be accessible through the Huduma Centres are mandatory leadership and integrity programmes for public officers, specialised governance training, and public administration courses aimed at improving accountability and service delivery within government institutions.

The rollout also places a strong emphasis on digital transformation in the public sector, with training in emerging fields such as artificial intelligence, cybersecurity, e-government systems, and digital public administration expected to form part of the programme offerings.

The move comes at a time when the Kenyan government is accelerating the digitisation of public services under the Digital Superhighway agenda, which seeks to modernise service delivery and reduce bureaucratic delays across state agencies.

Officials familiar with the initiative say the inclusion of digital training reflects growing demand for technological skills among civil servants as ministries and departments continue transitioning to online systems and integrated government platforms.

Through the partnership, more than 180 programmes currently offered physically and through e-learning platforms by the Kenya School of Government will gradually become accessible through the selected Huduma Centres.

Analysts say decentralising KSG services could also reduce travel costs and logistical challenges for public officers who previously had to travel long distances to attend training sessions or complete administrative processes.

The development further highlights the expanding role of Huduma Kenya, which has increasingly become a one-stop centre for government services ranging from identification documents and civil registration to business permits and digital applications.

Over the past year, Huduma Centres have integrated additional county and national government services in an effort to improve public access and reduce congestion at ministry headquarters and government offices.

The government now hopes that integrating KSG services into Huduma Centres will strengthen public sector professionalism while improving efficiency in training and capacity building for state officers across the country.

The full list of the 16 participating Huduma Centres is expected to be released as the rollout progresses in the coming weeks.

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Huduma Kenya Expands Public Service Access Through New KSG Partnership Across 16 Centres