NTSA Clarifies Printed Logbooks Will Not Be Converted to eLogbooks as Digital Transition Takes Effect

NTSA Clarifies Printed Logbooks Will Not Be Converted to eLogbooks as Digital Transition Takes Effect

The National Transport and Safety Authority (NTSA) has issued a fresh clarification regarding the rollout of its digital logbook system, announcing that existing printed vehicle logbooks will not be automatically converted into electronic logbooks (eLogbooks).

The clarification comes amid growing public interest and confusion surrounding the authority’s ongoing digital transformation programme aimed at modernising vehicle registration and ownership records across the country.

In a statement released on Thursday, June 11, NTSA confirmed that motorists currently holding printed logbooks will continue using them and that the authority has no plans to convert previously issued paper documents into electronic versions.

The authority explained that eLogbooks will only be generated for applications processed under the new digital framework after all registration requirements have been completed.

“The eLogbook can only be accessed through your personal account on the NTSA Service Portal,” NTSA Director General Nashon Kondiwa stated.

According to the authority, the issuance of eLogbooks will depend on successful completion of motor vehicle registration-related transactions, payment of applicable fees, and verification of ownership details through the NTSA system.

The announcement marks a significant step in Kenya’s transition towards digitised government services, with the transport sector among the latest to embrace paperless documentation.

NTSA noted that registered vehicle owners will be able to securely access and download their eLogbooks directly through their personal accounts. The authority further revealed that vehicle owners can verify the authenticity of an eLogbook using either the NTSA Service Portal or the official NTSA mobile application.

The agency stressed that the new system is designed to improve efficiency, reduce fraud, and enhance the security of vehicle ownership records.

At the same time, NTSA issued a strong warning to motorists against falling victim to fraudsters claiming to facilitate access to eLogbooks through unofficial channels.

“We will never request your personal details via social media, WhatsApp, SMS or any unofficial channels to send you an eLogbook,” the authority warned.

The caution comes amid increasing reports of online scams targeting vehicle owners by impersonating government officials and requesting sensitive information.

NTSA emphasized that members of the public should never share their National Identity Card numbers, phone numbers, vehicle details, passwords, account credentials, or any other personal information with third parties claiming to offer NTSA services.

The authority further clarified that NTSA officers themselves are unable to download eLogbooks on behalf of vehicle owners and that no external agents have been authorized to process or issue the documents.

“Only registered motor vehicle owners can access and download their eLogbooks through their personal NTSA accounts,” the authority reiterated.

The clarification follows the official launch of the eLogbook system as part of broader government efforts to digitise public services and improve transparency within the transport sector.

According to NTSA, motorists who completed registration applications before the transition date will not have those transactions automatically migrated into the new eLogbook system. Existing printed logbooks issued under previous procedures will therefore remain valid and recognized.

However, applications submitted on or after June 10, 2026, will be processed under the new framework and will receive electronic logbooks instead of traditional paper documents.

Industry observers believe the move could significantly reduce cases of forged ownership records and simplify vehicle transactions by allowing owners to access documents online at any time.

As the transition continues, NTSA has urged motorists to remain vigilant, use only official government platforms, and seek information directly from the authority whenever they have questions regarding vehicle registration services.

The authority maintains that the digital transformation initiative will ultimately enhance service delivery, strengthen record management, and improve convenience for millions of Kenyan motorists while safeguarding sensitive ownership information through secure online systems.

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NTSA Clarifies Printed Logbooks Will Not Be Converted to eLogbooks as Digital Transition Takes Effect